Effective Date: [January 26th, 2024]

1. Refund Policy Overview
1.1. VUERZ LLC (“VUERZ,” “we,” “us,” or “our”) provides a live streaming funeral service to inmates and their families, allowing them to participate in funeral services virtually. Our commitment is to deliver a high-quality and compassionate service.

1.2. VUERZ does not offer monetary refunds for its services. Instead, we offer a restreaming policy to ensure customer satisfaction and accommodate unforeseen circumstances.

2. Restreaming Policy
2.1. In the event that a live-streamed funeral service experiences technical difficulties, interruptions, or other issues that prevent you from fully participating, we offer the option of restreaming the funeral service at a later date.

2.2. Restreaming requests must be made within 30 days from the date of the original funeral service. Beyond this period, we cannot guarantee restreaming availability.

2.3. To request a restreaming of a funeral service, please contact our customer support team. We will make every effort to schedule the restreaming at a convenient time for you.

2.4. Restreaming services will be provided at no additional cost to you. We are committed to ensuring that you have the opportunity to participate fully in the funeral service.

3. Contact Information
3.1. For restreaming requests or any questions related to this refund policy, please contact our customer support at:

4. Legal Review
4.1. This refund policy is provided for informational purposes and represents VUERZ LLC’s commitment to customer satisfaction. It does not constitute legal advice. For legal concerns or questions, please consult with a qualified attorney.